If you're thinking you are corresponding with marketworks, you're not. They have a tough love practice. Do it or else. They'll write to you and forget you. If you call, you get message box. If you reply you get this:
Thank you for contacting the Auctionworks Billing Department If you are writing because you would like us to re-run your credit card, please visit your Billing Detail page and use the "Bill Me" button. This will tell our system that you are ready for it to run your credit card. This page is located under the "Settings" tab. We will no longer manually re-run your billing. If you are writing because you would like to close your Auctionworks account, please go to http://www.auctionworks.com/closeMyAccount.asp. If your credit card was declined and you feel that it shouldn't have, ensure that in your Auctionworks profile the name and address you have stored there matches your credit card name and billing address. If they do not match your card may be declined. This email box is no longer monitored. If you need assistance with another issue, you MUST write to Customer Support at firstname.lastname@example.org or call our toll-free number at 877-668-2655, Monday-Friday, 9:00 AM to 6 PM EDT.
I'm pretty sure there are only 2 people working at Marketworks, one is Dan who has been helpful. The other guy is kinda worthless