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Below are the 7 most recent journal entries recorded in Buyer & sellers *this* close to filing a lawsuit's LiveJournal:

Monday, February 13th, 2006
7:12 pm
[vintagerage]
What a bunch of crap
Ebay announced a little while ago about ebay express. And then they changed the ebay store listings. How come Bill Cobb didn't tell us that when he so smuggly talked about how great things are. A few days ago complaints started filling ebays message boards and today, Chris Tsakalakis put out this message which doesn't address it other than being very dismissive about it. Like it was a chore for him to write it.

We don't have to be patient and don't patronize people by saying it's technologically complicated. That's a bunch of turd polishing. Any web developer knows you always create a clone of the previous data and you test it prior to release.



February 2006
***From Chris Tsakalakis -- More Exposure for Store Inventory Listings***

February 13, 2006 | 03:03PM PST/PT



Chris Tsakalakis
Hi everyone. Many of you will remember Bill Cobb’s letter a few weeks ago, in which he mentioned the upcoming increase in exposure for Store Inventory listings. Starting this week, all matching Store Inventory listings will display at the end of the main eBay search on eBay.com and on eBay Motors. Store sellers will see increased exposure for their Store Inventory items, and buyers will see more qualified listings every time they search. As Bill said, it’s a win/win.

For example, if you search on “bow tie”, you’ll see all the normal auction and Fixed Price listings as you did before. But now you’ll also see all Store Inventory listings matching “bow tie” listed at the end, regardless of how many auction or Fixed Price listings were found. Similar to today, listing upgrades such as Gallery and Bold will not be shown for Store Inventory listings, unless no auction or Fixed Price items are found – then the upgrades will be shown.

This is a large, technologically-complicated launch, and it might take some time for these extra results to appear consistently. Over the next few days, these Store Inventory listings may appear off and on, and we’ll provide updates on this board if needed.

To learn more about listings in the Store Inventory format and see a screenshot of this change, please click here. I also encourage you to check out our FAQ.

Sincerely,

Chris Tsakalakis
Senior Director, Stores

Current Mood: pissed off

Sunday, January 29th, 2006
8:37 pm
[vintagerage]
eBay users fed up with fakes WEISS Vintage costume jewelry
Posted in the Seattle Times http://seattletimes.nwsource.com/html/nationworld/2002769182_ebay29.html




By KATIE HAFNER

The New York Times

SAN FRANCISCO — A year ago Jacqui Rogers, a retiree in southern Oregon who dabbles in vintage costume jewelry, went on eBay and bought 10 butterfly brooches made by Weiss, a well-known maker of high-quality costume jewelry in the 1950s and 1960s.

Rogers thought she had snagged a great deal. But when the jewelry arrived from a seller in Rhode Island, her well-trained eye told her all the pieces were knockoffs.

Even though Rogers received a refund after she confronted the seller, eBay refused to remove hundreds of listings for identical "Weiss" pieces. It said it had no responsibility for the fakes because it was nothing more than a marketplace that links buyers and sellers.

That stance — the heart of eBay's business model — is being challenged by eBay users such as Rogers who are starting to notify other unsuspecting buyers of fakes on the site. And it is being tested by a jewelry seller with far greater resources than Rogers: Tiffany, which has sued eBay for facilitating the trade of counterfeit Tiffany items on the site.

If Tiffany wins, other lawsuits would follow and eBay's business model would be threatened because it would be nearly impossible for the company to police a site that has 180 million members and 60 million items for sale at any time.

Fakes are sold everywhere, but the anonymity and reach of the Internet make it perfect for selling knockoffs. And eBay, the biggest online marketplace, is the center of a new universe of counterfeit with virtually no policing.

eBay, based in San Jose, Calif., argues that it has no obligation to investigate counterfeiting claims unless the complaint comes from a "rights owner," a party holding a trademark or copyright. A buyer who thinks an item is a fake has almost no recourse.

"We never take possession of the goods sold through eBay, and we don't have any expertise," said Hani Durzy, an eBay spokesman. "We're not clothing experts. We're not car experts, and we're not jewelry experts. We're experts at building a marketplace and bringing buyers and sellers together."

Company officials said they do everything they can to stop fraud. The company said a minute share of the items being sold at any given time — 6,000 or so — are fraudulent. But that estimate reflects only cases that are determined by eBay to be confirmed cases of fraud, such as when an item is never delivered.

Fakes easily passed off

advertising
Experienced eBay users said the fraud goes well beyond eBay's official numbers and counterfeiters easily pass off fakes in hundreds of categories.

"eBay makes a lot of money from a lot of small unhappy transactions," said Ina Steiner, editor and publisher of AuctionBytes.com, an online newsletter. "If you've lost a few thousand dollars, you might go the extra mile to recover it. But if you've lost $50 or $20, you may never be able to prove your case, and in the meantime eBay has gotten the listing fee and the closing fee on that transaction."

The Tiffany lawsuit, in addition to accusing eBay of facilitating counterfeiting, also contends it "charges hundreds of thousands of dollars in fees" for counterfeit sales.

In 2004, Tiffany secretly purchased about 200 items from eBay in its investigation of how the company was dealing with the thousands of pieces of counterfeit Tiffany jewelry. The jeweler found that three of four pieces were fakes.

The case will go to trial by the end of this year, said James Swire, an attorney with Arnold & Porter, a law firm representing Tiffany. The legal question — whether eBay is a facilitator of fraud — is a critical issue that could affect eBay's future and Internet commerce generally, said Thomas Hemnes, a lawyer in Boston who specializes in intellectual property.

"If eBay lost, or even if they settled and word got out that they settled, it would mean they would have to begin policing things sold over eBay," Hemnes said. "The cost implied is tremendous."

Values hurt

eBay members such as Rogers have little desire to wait for court decisions; they said the flood of fakes is driving down the value of the authentic goods.

For the past few months, Rogers and three women she met on eBay who are also costume-jewelry buffs have banded together to track the swindlers they said are operating in their jewelry sector.

"People have faith that eBay will take care of them, but it doesn't," Rogers said. "eBay has done nothing."

An authentic Weiss brooch of good quality can command $150, said Carrie Pollack, who sells jewelry from her home in Sudbury, Mass., and is a member of Rogers' group. But she said the profusion of counterfeits has diluted the value of such a pin to as little as $30.

"It's a situation that's facing all of us in the jewelry world, and I suspect other decorative arts as well," said Joyce Jonas, an antique-jewelry specialist in New York. "It's totally out of control."

In the past few months Rogers and her team have reported to eBay more than 1,000 jewelry listings they believe to be fakes; only a few have been removed.

The women said that by watching the listings, they uncovered a ring of a six or so counterfeiters, most living in Rhode Island within a few miles of one another. They said the sellers supply one another with fake jewelry, conceal the fact that they are buying from one another to boost their seller status and regularly dole out positive feedback to fool potential buyers.

Pollack was unaware of the abundance of counterfeit pieces on eBay when she paid $360 for what she thought were genuine pieces of Weiss jewelry. She demanded a refund from the seller, who refused.

Pollack said it wasn't until she filed a formal complaint with PayPal, eBay's online payment system, that the seller offered a refund.

Since then, she has sent eBay officials what she said is evidence pointing out the presence of the counterfeits, including an independent appraisal by Gary Smith, a gemologist in Montoursville, Pa., who declared the five brooches Pollack sent him to be unmistakable fakes.

Rogers said, "The frustrating part is that eBay just stands back and lets these people make thousands and thousands of dollars" while taking a fee for each transaction. (The company's profits rose 36 percent in the last quarter from the year before, to $279.2 million.)

eBay's feedback system that allows buyers to post negative reviews of bad sellers is supposed to protect customers. Yet all the alleged counterfeiters had consistently positive ratings.

Steiner of AuctionBytes.com said the situation is not uncommon. Buyers and sellers are often reluctant to leave bad reviews, lest their own reputations suffer.

eBay does not allow members to contact other potential buyers to warn them of possible fraud. Otherwise, Durzy said, it would be too easy for someone to try to ruin the reputation of a legitimate rival.

Rogers and her team said their efforts may be working.

The number of bids on the fake vintage-jewelry pieces has dropped sharply since they went into action, they said.

Nonetheless, the seller who sold Pollack the knockoff is in business, and recently put up for sale a "beautiful Weiss brooch with lots of sparkle and shine." Starting bid: $9.99.

Current Mood: excited
Sunday, January 8th, 2006
11:20 pm
[rare21]
From ebay's customer support after having an item pulled and me bitching at them about it;
"In a lot of cases,
we must rely on the sellers description or another's description of the item to determine if the
item is in compliance with eBay guidelines. I hope you understand our
position on this matter."

First off, no I do not understand. Especially when my description detailed the exact lack of the reason they pulled it to prevent it being taken off in the first place! Second, if they cant enforce something correctly all the time (do their own investigation instead of going off the hearsay of others) then they shouldnt enforce it at all.
Friday, January 6th, 2006
4:49 pm
[forbiddenstitch]
Ebay my messages 1 time then that's all you get
Ebay now is giving & taking away. The started with giving you this my messages section to communicate with sellers. Now you can't go back & forth in messages. You answer once and that's it. Now you can't. It's another way for ebay to fuck with you.
7:58 am
[vintagerage]
I'm not happy with marketworks either
If you're thinking you are corresponding with marketworks, you're not. They have a tough love practice. Do it or else. They'll write to you and forget you. If you call, you get message box. If you reply you get this:

Thank you for contacting the Auctionworks Billing Department If you are writing because you would like us to re-run your credit card, please visit your Billing Detail page and use the "Bill Me" button. This will tell our system that you are ready for it to run your credit card. This page is located under the "Settings" tab. We will no longer manually re-run your billing. If you are writing because you would like to close your Auctionworks account, please go to http://www.auctionworks.com/closeMyAccount.asp. If your credit card was declined and you feel that it shouldn't have, ensure that in your Auctionworks profile the name and address you have stored there matches your credit card name and billing address. If they do not match your card may be declined. This email box is no longer monitored. If you need assistance with another issue, you MUST write to Customer Support at support@auctionworks.com or call our toll-free number at 877-668-2655, Monday-Friday, 9:00 AM to 6 PM EDT.


I'm pretty sure there are only 2 people working at Marketworks, one is Dan who has been helpful. The other guy is kinda worthless
Sunday, September 18th, 2005
10:02 am
[vintagerage]
turn around time for ebay support is run around time
It's now been at least 10 days since one of my eBay Listing Removed: Circumvention of eBay Fees woes. I have 5 open calls regarding listings pulled where they pulled it unfairly. Ebay powerseller support has still not responded to me once I got their canned email. Only to provide yet another canned email.

Hello ,

Thank you for taking the time to write to PowerSeller support with your
concerns. I am sorry to hear of the problem you are experiencing with
these listings.

I have forwarded your email to the Trust and Safety department. They
are better equipped to address your questions. Someone from that
department will be with you shortly.

I wish you the best with your future transactions.

Regards,

Alex Martinez


ebay's heavy handed approach to providing support on their policies : We pull your listing and you will deal with it. We do not need to respond to you any further. Our policy is exact, even if your issue is not outlined. Ask someone who cares.

Just so you know... for this situation, ebay pulled my listings because I had other pictures of listings that I had in my ebay store, that is me circumventing fees? I've been doing this for 2 years AND I have had previously when I created a new template, had someone review my template so I wouldn't have to deal with this ridiculous bullshit.
Thursday, September 15th, 2005
2:18 pm
[vintagerage]
eBay to Acquire Skype
Announced on both ebay and Paypal, ebay plans acquire Skype
eBay IR press release

events & presentation calendar


If you dig far enough on their Investor Relations page it's full of announcements of this pending acquisition. Interesting, the bulleted summary that has attached .pdf files goes like this


*Presentation

*Press Release

*Skype Fact Sheet

*Skype Fast Facts

*Skype Product Features

*eBay Fast Facts

*PayPal Fast Facts

*PayPal Corporate Fact Sheet



I suppose another example of how paypal is NOT part of ebay.
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